GDPR Compliance

Last updated: January 2024

Our Commitment to GDPR

fern-loft is committed to complying with the General Data Protection Regulation (GDPR) and protecting the privacy and security of personal data. This page explains how we meet our obligations under data protection law and outlines your rights as a data subject.

Data Controller

fern-loft acts as the data controller for personal information collected through this website and our business activities. This means we determine the purposes and means of processing personal data.

Contact details:

Email: [email protected]
Address: Unit 14, Riverside Works, Bermondsey Street, London SE1 3UD, United Kingdom

Lawful Basis for Processing

We process personal data on the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Where processing is necessary for us to comply with the law
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, unless there is a good reason to protect your personal data which overrides those interests

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR).

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month of receipt. If your request is complex, we may extend this period by a further two months, but we will inform you of any extension within the first month.

We may need to verify your identity before processing your request. There is no fee for exercising your rights, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Data Transfers

We do not routinely transfer personal data outside the United Kingdom or European Economic Area. If any such transfer becomes necessary, we will ensure appropriate safeguards are in place to protect your data.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Complaints

If you are not satisfied with how we have handled your personal data or responded to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.